This website is managed by Ardent Leisure Limited which operates Dreamworld and WhiteWater World. Ardent Leisure Limited is committed to protecting the privacy of visitors to this website and e-newsletter subscribers.
We understand that your privacy is important and will ensure as far as possible that your personal information collected through the Dreamworld and WhiteWater World websites is used only for the purposes as set out in this statement.
This Privacy Statement explains our policies in relation to the handling of personal information that may be collected on this and related websites.
Access by Children
The following types of information are collected from you:
- General information about visitors to our website is collected for general statistical reporting.
- Such information includes service provider, browser type, pages accessed on our Web site and what site you came from.
- Visitor details are requested prior to online ticket purchase and entry into competitions, and may be used for future marketing/promotions by Dreamworld and WhiteWater World.
- Records of any e-mails, "contact us" messages or other correspondence that you send via the website.
- Subscription information relating to e-mail newsletters.
You have control over any personal information we collect on you and we have provided a check box option at point of entry to opt out of any further marketing or promotions. However, personal information is not checked for duplications when you enter a competition requiring your appropriate response to the "opt out" question each time you enter.
Usage of Personal Information
We are committed to keeping all personal information secure and have taken reasonable steps to prevent loss, unauthorised access or modification. We do not disclose your personal information to any 3rd parties unless required by law to do so, however, we may disclose your personal information:
- For the purposes for which the personal information was requested, and for directly related purposes.
- For use in the operation and marketing of other entities within the Ardent Leisure Group or business partner (i.e. any company, person or entity having an agreement or understanding with either Dreamworld or WhiteWater World in respect of the cross-selling or cross-promotion of goods and/or services).
- When required or authorised by or under law to disclose the information or with your consent.
When external parties perform services on our behalf, we will ensure that this entity protects the user's personal information in a manner, which is consistent with this statement. We do not sell your name or other private profile information to third parties, and do not intend to do so in the future.
You will occasionally receive promotional emails and we hope you will find these updates interesting and informative. Please note that we will only send e-mail promotions or announcements to you if you have previously given your permission for us to do so.
If you would like to unsubscribe from receiving our mailings or do not want us to share your personal information with other parties, please e-mail us
Appropriate steps are taken to protect the personal information you share with us. We have implemented technology and security features to safeguard the privacy of your personal information.
Our web site is hosted on an Internet server at Bulletproof which may automatically record details about any computer used to access our website. This may include the IP address, domain name, browser type, the date and the time of access and details of the information downloaded. These details are not capable of identifying you and are used solely for statistical analysis and research on usage patterns to improve this website.
Ticket Purchases: All credit card purchases are made through Payment Express secure payment facility. The service uses a 128-bit Secure Sockets Layer (SSL) protocol that was developed to protect confidential information such as credit card numbers and other financial data from interception and hacking. In the unlikely event that you believe any unauthorised use of your credit card has occurred, please immediately notify us by email and contact your bank directly.
We can not be held responsible for lapses in security caused bythird-party accesses to information as a result of your failure to keep your personal information private.
We reserve the right to gather more extensive information about any attempted access to this website that raises security issues and, if appropriate, make disclosures to the relevant authorities.
Cookies are used for identification purposes and to allow certain functions on the website to work such as the online shopping process. A cookie is a small string of information that a web site transfers to your browser for identification purposes. The cookies we pass to you are anonymous and do not hold information on you or reveal your personal identity.
However, if you nevertheless prefer not to receive cookies, you can configure your Internet browser to reject them, or to notify you if they are being used. Rejecting cookies can however limit the functionality of this website and the online shopping process.
Use of Google Analytics on this Website
Access to Information
Where practicable, you may obtain a copy of the personal information collected about you on this website upon written request and payment of a reasonable fee.
Updating Personal Information
You can at any time choose to change your personal details, and we request that you keep your information as current as possible so that we may continue to improve our service to you.
If your personal information changes, or if you no longer wish to utilise the services we provide on this website, please contact us via the e-mail address listed below. You can also use the "contact us" update page to correct, update or remove your personal information provided to us.
Changes to the Privacy Statement
We may amend this Privacy Statement from time to time and post the amended version on this website, and you acknowledge that those changes shall be retrospective.
For further information concerning your rights please visit the Australian Privacy Commissioner's web site at: www.privacy.gov.au.